Returns & Refunds Policy

At Gaulmerch, we take great pride in the quality of our products and stand behind our workmanship 100%. Your satisfaction is our priority, and we strive to ensure that you receive the best possible shopping experience. Below is our Returns & Refunds Policy:

Returns

We do not typically accept returns for products due to user error, such as selecting incorrect sizes, designs, or colors. However, if there is a defect or error on our part, we will gladly provide a replacement at no charge.

Refunds (if applicable)

We are committed to delivering top-notch products, and we are happy to replace your order for any of the following reasons:
1. The product is flawed.
2. The print quality is poor.
3. The product received differs from the product originally represented on our website.

To request a refund, please email us at [email protected] with a photo of the product you received, along with any relevant detail shots you wish to include. Our customer service team will review your claim, and if approved, we will provide you with a replacement free of charge.

Exchanges (if applicable)

We only offer exchanges for items that are defective or damaged. If you need to exchange a defective or damaged item for the same item, please email us at [email protected]. Our customer service team will review your claim, and if approved, we will provide you with a return address.

Late or missing refunds

If you haven’t received a refund yet, please follow these steps to investigate the status of your refund:
1. Check Your Bank Account: First, verify your bank account to ensure that the refund has not been credited. Sometimes, refunds may take a few business days to reflect in your account, so it’s essential to confirm whether the transaction has been processed.
2. Contact Your Credit Card Company: If you made the payment using a credit card, get in touch with your credit card company. They can provide you with information regarding any pending refunds or transactions that might be in progress. It’s possible that the refund is pending on their end and will be credited soon.
3. Contact Your Bank: Reach out to your bank to inquire about any incoming transactions or pending refunds. Banks may have their own processing timelines, and they can provide you with more detailed information about the status of your refund.
4. Allow for Processing Time: Keep in mind that there is often some processing time involved in refunds. Depending on the payment method and financial institutions involved, it may take a few business days for the refund to be officially posted to your account.

If, after completing these steps, you still have not received your refund, we sincerely apologize for any inconvenience caused. Please contact us at [email protected], and our customer service team will promptly assist you in resolving the issue. We are committed to ensuring your satisfaction and will do everything possible to resolve any refund-related matters as quickly as possible.

Sale items (if applicable)

Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.

Gifts

If the item was marked as a gift during purchase and it was shipped directly to you, you’ll be eligible to receive a gift credit for the value of your return. Once we receive the returned item, we will process your gift credit, and a gift certificate will be sent to you via mail. You can then use this gift certificate to make a new purchase on our website.

However, if the item was not marked as a gift during purchase, or the gift giver had the order shipped to themselves to present it to you later, we will issue a refund to the gift giver. They will be notified about the return and will receive the refunded amount through the original payment method used during the purchase.

Shipping

If your claim is approved for a return or exchange, we will provide you with a return address. You will be responsible for paying for your own shipping costs to return the item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it takes for your exchanged product to reach you may vary depending on your location. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

If you have any further questions or need assistance with returns or refunds, please do not hesitate to contact our customer service team at [email protected]. We are always here to help!